Customer-centric, respond quickly to customer deman

Project Introduction:

In November 2018, the Business Department received an inquiry email from a ship service provider customer in Cyprus at 10 PM, saying that a container ship had lost the entire port anchor and anchor chain, and needed to purchase 100MM three-level anchor chain LR spot. The ship is expected to arrive at Qinzhou Port in Guangxi within 5 days, and only dock for 1 day to unload, and ship the anchor and chain. Therefore, it is very urgent to ensure that the required anchor chain is delivered to the designated port in Qinzhou, Guangxi within 5 days, and the delivery date is very urgent.

After receiving the email, the salesman immediately checked the inventory and verified the recent inspection arrangement plan, and determined that it could meet customer needs, the first time to provide a quote to the customer, the customer placed an order that night. Five days later, the chain was delivered to the customer's designated terminal on schedule, and the whole process was very compact and efficient.

The next day, received a phone call and email from the customer, he was very positive about the quick response of the chain, and said that the ship owner is also very satisfied with the service. He mentioned that he sent the same inquiry email to more than 20 suppliers that night, but only Zhongyun Chain sent back a quote within 30 minutes. The whole process is fast, efficient and precise, saving time and money, and our service gives him and the shipowner peace of mind. A similar service was provided to the container ship's sister ships.

Project highlights: Customer-centric, urgent customer needs, quick response to customer needs

Delivery time: November 2018